Customer Tech Support & Dispatch Leader

Danaher; Cassina de' Pecchi; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company in Milan (Cassina de’ Pecchi) seeks a Customer Technical Support & Dispatch Manager. This role involves leading the support team and ensuring customer satisfaction through effective communication and management. The ideal candidate will have significant experience in technical support and leadership, fluency in English and Italian, and a passion for enhancing customer experience. Join us to make a real impact in healthcare.

Competenze

• Minimum of 5 years of experience in technical support.
• At least 3 years in a leadership or management role.
• Fluent in English and Italian.

Mansioni

• Develop and implement support strategies for call center excellence.
• Drive improvements using Net Promoter Score (NPS) feedback.
• Manage the dispatching operations for diagnostics products.

Conoscenze

Leadership skills

Technical support

Communication skills

Customer service

Problem-solving

Formazione

Bachelor's degree in a related field

Descrizione del lavoro

A leading diagnostics company in Milan (Cassina de’ Pecchi) seeks a Customer Technical Support & Dispatch Manager. This role involves leading the support team and ensuring customer satisfaction through effective communication and management. The ideal candidate will have significant experience in technical support and leadership, fluency in English and Italian, and a passion for enhancing customer experience. Join us to make a real impact in healthcare.