Customer Support Technician

Applied Materials; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking a maintenance technician responsible for performing preventative maintenance and assisting with corrective maintenance. Candidates should have an Associate's Degree and 1-2 years of relevant experience. This physically demanding role entails extensive walking, lifting, and working within clean room environments, ensuring high levels of safety and customer service at all times.

Competenze

• 1 - 2 years of experience required.
• Ability to work in physically demanding conditions.
• Familiarity with safety procedures.

Mansioni

• Perform Tier I procedures and preventative maintenance.
• Assist senior engineers with maintenance tasks.
• Maintain customer service while working.

Conoscenze

Basic analytical skills

Customer service skills

Problem-solving

Communication skills

Formazione

Associate's Degree

Descrizione del lavoro

Key Responsibilities

• Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
• Assists senior engineers with corrective maintenance as needed.
• Disassembles, cleans and rebuilds kits as part of kit management quality.
• Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform established BKM’s. Follows all IP guidelines.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements

• This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Qualifications

• Functional Knowledge: Applies basic analytical skills or scientific methods or operational processes to perform straightforward activities
• Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with others
• Leadership: Has no supervisory responsibilities
• Problem Solving: Uses standard operating procedures or scientific methods to guide own work and solve standard problems
• Impact: Impacts own work
• Interpersonal Skills: Uses communication skills to exchange information
• Education: Associate's Degree
• Years of Experience: 1 - 2 Years
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.