Customer Support Specialist – Japanese speaker

MAF; Imola; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading digital advertising company in Imola is seeking a Customer Support Specialist fluent in Japanese and English. The role involves assisting users with offers, troubleshooting technical issues, and providing excellent customer service. Ideal candidates will have over 3 years of experience in customer service and knowledge of the digital advertising industry. This position offers opportunities for career growth within the Customer Support Team, alongside various employee benefits like flexible hours and training budgets.

Servizi

Flexible working hours

Health lunch meals

Training budget

Team-building activities

Competenze

• 3+ years of experience in customer service.
• Good knowledge of the digital advertising industry.
• Experience with mobile marketing is a plus.

Mansioni

• Assist users with offers on the offerwall.
• Troubleshoot technical errors.
• Document and report recurring issues.
• Collect user feedback on their experience.

Conoscenze

Fluency in English

Fluency in Japanese

Problem-solving aptitude

Ability to multi-task

Self-motivation and high energy

Descrizione del lavoro

Customer Support Specialist – Japanese speaker

Join to apply for the Customer Support Specialist – Japanese speaker role at MAF.

Who are you? You are an experienced Customer Support Specialist looking for a new challenge. Your natural talent for communication ensures that customers always feel heard and valued. Thriving in high‑paced environments, you excel at problem‑solving and turning a negative experience into a positive one.

Who are we? MAF is a leading company in digital advertising, designing the ultimate solutions to address the needs of advertisers and publishers in the industry of Performance App Marketing. We have been awarded 6th and 3rd global on Appsflyer Performance Index, and TOP10 (Italy) and TOP 100 (Europe) for best growing startups by the Financial Times.

What are we gonna do together? The Customer Support Team plays a crucial role in representing MAF’s offerwall service, MyChips. In this role, you will be responsible for managing our customer support chat and social media channel, where you’ll assist customers with any questions regarding our offers. Additionally, you’ll serve as a point of contact to resolve any occasional errors or issues. As you become familiar with our products and services, you’ll have the opportunity to become an expert in advising and assisting our users. Your mission is to provide exceptional support and leave a lasting positive impression on MyChips users. Within the Customer Support Team there is room for growth. You could evolve into the role of Team Leader, where you’ll lead and guide fellow support members, or take the path to becoming a Community Manager, where you’ll actively engage with our user community, fostering connections and enhancing their experience.

What will you do?

• Assist users in understanding and navigating various offers available on the offerwall.
• Address and troubleshoot technical errors or issues users encounter.
• Provide friendly and informative responses to questions and concerns.
• Document and report recurring technical issues for further analysis and improvement.
• Offer guidance on self‑help resources and FAQs.
• Collect feedback from users about their experience with the offerwall service.
• Share user insights and suggestions with the team for continuous improvement.
• Seek ways to enhance the quality of support provided.

What will you need?

• Fluency in English and Japanese.
• Experience of at least 3 years in the customer service field.
• Good knowledge of the digital advertising industry.
• Ability to multi‑task and work in a fast‑paced environment.
• Great problem‑solving aptitude.
• Self‑motivation, initiative, and high energy.

Nice to have:

• Experience in the mobile marketing sector.
• Knowledge in rewarded & offerwall advertising platforms.
• Proactive thinking skills – bringing innovative ideas and practical solutions to the table.
• Adaptability – flexible in embracing change and quickly adjusting to new circumstances and requirements.

What does it mean working at MAF?

• Our colleagues come from all corners of the globe and by joining the MAF team, you become part of an inclusive environment.
• To support your career development, we offer a budget for training courses or events to help you improve your skills and stay up‑to‑date with the latest innovations in your field.
• We want to make sure our employees eat a healthy lunch. Therefore, we provide warm lunch meals with enough options for those with special wishes.
• We offer flexible hours, a great way to work productively and maintain a healthy work‑life balance. Additionally, we provide all the high‑quality equipment required to do the best job possible.
• Annually, we organize several team‑building days where we learn to build on each other and have a lot of fun.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Advertising Services