Customer Support Specialist

Essence Coaching Group; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading customer support firm in Italy is seeking a Customer Support Representative fluent in French and English to join their international team. You will handle customer inquiries through multiple channels and solve technical issues. The ideal candidate has a customer-first mindset and at least 1-2 years of experience in a BPO environment. This full-time role offers a gross salary of 1700 EUR per month and the potential for a hybrid work model after 6 months.

Servizi

Relocation assistance

Structured onboarding and skill development

Potential for a hybrid work model

Competenze

• Advanced proficiency in French and English is required.
• Must have at least 1-2 years of relevant work experience.
• Strong communication skills and a customer-first attitude are essential.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts purchase.

Conoscenze

French C1

English C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descrizione del lavoro

Customer Support Representative - French English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands. What Youll Do Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• French C1
• English C1 (Both languages at an advanced level are required)
• Customer-first mindset
• Excellent communication skills
• Strong problem-solving ability
• Attention to detail
• At least 1-2 years of work experience in BPO or experience with US customers

Salary: 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.

Employment Details

Employment Type: Full Time

Experience: 1-2 years

Vacancy: 1