Customer Support Specialist

Essence Coaching Group; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading international customer support provider is seeking a dedicated Customer Support Representative fluent in French and English to join their team. The role involves handling customer inquiries, troubleshooting technical issues, and providing excellent service. Candidates should have a customer-first mindset, strong problem-solving skills, and 1-2 years of experience in a BPO environment. This position offers a salary of 1700 EUR gross per month, structured onboarding, and potential for a hybrid work model after six months.

Servizi

Relocation assistance

Access to ongoing skill development

Structured onboarding

Competenze

• Advanced proficiency in both French and English required.
• Customer-first mindset with excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Mansioni

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information to ensure customer satisfaction.

Conoscenze

French C1

English C1

Customer Service

Problem-solving

Attention to detail

Descrizione del lavoro

Customer Support Representative - French English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands. What Youll Do Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring French C1 English C1 (Both languages at an advanced level are required). Customer-first mindset and excellent communication skills. Strong problem-solving ability and attention to detail. At least 1-2 years of work experience in BPO or experience with US customers.

Why Youll Love It Salary : 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type

Full Time

Experience

years

Vacancy

1