Customer Success Manager AI-Image Analysis

Leica Microsystems; Catania; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in life sciences is looking for a Field Sales Representative to drive customer engagement for their AI image analysis software. Candidates should have a background in biology or chemistry, proven customer-facing experience, and familiarity with microscopy and image analysis software. This role offers flexible remote work options and opportunities for career development.

Servizi

Comprehensive healthcare program

Paid time off

Flexible remote working arrangements

Competenze

• Proven customer-facing experience (Customer Success Management, Support, or Account Management).
• Experience with microscopy and/or image analysis software.

Mansioni

• Act as a first point of contact for customers on AI image analysis software.
• Collaborate to create and grow a strong user community.
• Manage renewals and expansion.
• Contribute to sales targets.
• Utilize value selling techniques.

Conoscenze

Customer-facing experience

Experience in SaaS or software sales

Fluent in English and another European language

Microscopy and image analysis knowledge

Formazione

BA/BS or MS in biology or chemistry

Strumenti

Advanced microscopy systems

Descrizione del lavoro

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives and we’re united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters, and by harnessing Danaher’s system of continuous improvement you help turn ideas into impact — innovating at the speed of life. Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment, and we’re looking for top field sales talent to join us. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact and position yourself at the forefront of where Leica is heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role — it’s your chance to shape the future.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

Responsibilities

• Act as a first point of contact for customers for questions about Leica Microsystems’ AI image analysis software and drive a positive customer experience.
• Collaborate with Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

The Essential Requirements

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in a customer-facing role such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and in another European language.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel – 10% travel, overnight, within territory or locations.
• Must have a valid driver’s license with an acceptable driving record.

Benefits & Working Arrangements

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Our programs contribute to life beyond the job, including a healthcare program and paid time off. Check out our benefits at Danaher Benefits Info.

We believe in designing a better, more sustainable workforce and recognize the benefits of flexible, remote working arrangements for eligible roles. This position is eligible for a remote work arrangement and you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

How to Learn More

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.