Customer Success Manager AI-Image Analysis

Leica Microsystems; Ancona; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Ancona is seeking a Field Sales Specialist with a background in biology or chemistry. This role is centered around managing customer interactions for AI image analysis software, and requires proven experience in SaaS sales and microscopy. Candidates should be fluent in English and another European language. This position offers remote work flexibility and potential travel.

Servizi

Comprehensive health care program

Flexible work arrangements

Paid time off

Competenze

• 5+ years of experience in a customer-facing role in a SaaS environment.
• Hands-on experience with advanced microscopy techniques.
• Ability to drive software adoption and understand customer needs.

Mansioni

• Act as a point of contact for AI image analysis software.
• Collaborate to build a strong user community.
• Manage renewals and drive software adoption.
• Contribute to sales targets and utilize value-selling techniques.

Conoscenze

Customer Success Management

SaaS sales

Microscopy knowledge

Image analysis software experience

Fluent in English

Knowledge of another European language

Formazione

BA/BS or MS degree in biology or chemistry

Strumenti

Advanced microscopy systems

Descrizione del lavoro

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s operating companies, our work saves lives and we are united by a commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Leica has a long history of shaping the future with groundbreaking optical and digital solutions, focused on customer needs, innovation, and teamwork in microscopy, imaging, and analysis.

Leica is launching a new, high-impact team to lead strategic expansion into the expanding spatial biology segment. We’re seeking top field sales talent to join us at the ground floor of this growth initiative, backed by Leica’s brand and expertise in microscopy and imaging. If you have experience in spatial biology, you can leverage that knowledge to make an immediate impact and position yourself at the forefront of Leica’s direction. As part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities.

This role offers the opportunity to work on meaningful projects with passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

Responsibilities

• Act as the first point of contact for customers regarding Leica Microsystems’ AI image analysis software and drive a positive customer experience.
• Collaborate with Market Development, Application, Product Expert, and Marketing teams to build and grow a strong user community.
• Manage renewals and drive expansion of software adoption.
• Contribute directly to meeting quarterly and annual sales targets.
• Utilize value-selling techniques to identify and address customer needs.

The Essential Requirements Of The Job Include

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven experience in a customer-facing role such as Customer Success Management, Customer Support, or Account Management in a SaaS or software sales environment.
• Experience using microscopy and/or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and/or light sheet).
• Fluent in English and another European language.

Travel, Vehicle & Physical/Environment Requirements

• Ability to travel – approximately 10% travel, overnight, within territory or locations.
• Must have a valid driver’s license with an acceptable driving record.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Details are available through Danaher Benefits Info.

Working Arrangements

Leica Microsystems believes in flexible, remote-friendly work arrangements where eligible. This position is eligible for remote work from your home. Additional information will be provided by the interview team.

Equal Opportunity

Join our winning team today. We partner with customers across the globe to solve their most complex challenges and bring the power of science to life. For more information, visit www.danaher.com.