Customer Service Specialist

Ammeraal Beltech; Caponago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading manufacturing company in Caponago seeks a proactive Customer Service Specialist to manage the order process and support export activities. The role requires excellent English skills and proficiency in ERP systems. Candidates should be detail-oriented with strong organizational abilities and enjoy working in a dynamic environment. Join us to contribute to our growth and deliver exceptional customer experiences.

Competenze

• Experience in customer service or export coordination.
• Excellent command of English; other languages are a plus.
• Strong organizational and interpersonal skills.

Mansioni

• Manage order entry, confirmation, tracking, and follow-up.
• Collaborate with the Customer Service team to meet sales objectives.
• Coordinate with Supply Chain to ensure timely deliveries.

Conoscenze

Customer service experience

Excellent English

Proficiency in ERP systems

Strong organizational skills

Problem-solving abilities

Strumenti

D365

Excel

Descrizione del lavoro

Overview

Are you passionate about delivering exceptional customer experiences in a dynamic, international environment? We are seeking a proactive and detail-oriented Customer Service Specialist to join our team at our SAMPLA site in Caponago (Monza Brianza). In this role, you will play a key part in managing the entire order process, supporting our export sales activities, and ensuring seamless communication with both internal teams and global partners. If you thrive in a fast-paced setting and are eager to contribute to our continued growth, we would love to hear from you!

Key Responsibilities

• Order management: order entry, order confirmation, tracking, and follow-up.
• Collaborate with the Customer Service team to ensure sales objectives are met and provide backup when necessary.
• Coordinate with Supply Chain functions such as purchasing, logistics, and shipping to ensure delivery timelines are respected.
• Maintain regular communication with international distributors regarding order status, product availability, and required documentation.
• Prepare export documentation (invoices, delivery notes, certificates).
• Handle complaints and non-conformities in collaboration with the Quality and Sales teams, ensuring reliable communication without fail.
• Provide back-office support to the Export Sales team.

Qualifications

• Previous experience in customer service or export coordination within industrial or manufacturing environments.
• Excellent command of English; additional languages such as French and German are a plus.
• Proficiency in ERP systems (knowledge of D365 will be an advantage) and good knowledge of Excel.
• Strong organizational skills, customer orientation, and good interpersonal and communication skills.
• Punctual, precise, and flexible with strong problem-solving abilities.