Customer Service Representative (Italy)

Mouser Electronics; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global electronics company in Milan is searching for an experienced Customer Service Representative. This role involves processing customer orders, ensuring high satisfaction, and promoting excellent service standards. Candidates should have 4 years of experience in customer service, be proficient in Italian and English, and demonstrate strong analytical and communication skills. The position offers competitive pay and meal vouchers.

Servizi

Competitive payment

Meal vouchers

Regular staff events

Fruit & drinks

Competenze

• Experience in customer service role or equivalent education.
• Ability to provide excellent customer service while maintaining high standards.
• Strong verbal and written communication skills in Italian and English.
• Proficient in MS Office and able to work with multiple currencies.

Mansioni

• Provide service to customers by processing orders and quotes.
• Maintain ongoing customer satisfaction and resolve concerns.
• Research and expedite customer orders and monitor delivery quality.

Conoscenze

Customer service excellence

Communication in Italian and English

Strong analytical skills

Negotiation skills

Problem-solving

Formazione

4 years’ experience in a customer service role

Strumenti

MS Office

Descrizione del lavoro

Overview

For our Customer Service team in Italy (Assago) we are in search of an engaged and competent person at the earliest possible date for the position of

Customer Service Representative (f / m / d)

What to expect

• The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.
• Other duties as assigned.

What we are looking for

• 4 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in Italian and English
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources.

What we offer

• An interesting, diverse role in a global company
• A good work place in an international environment
• Competitive payment
• Meal vouchers
• Permanent contract
• Regular staff events
• Fruit & drinks

This position is located at our Milan office :

Mouser Electronics

Centro Direzionale Milanofiori

Strada 1 Palazzo E1

20090 Assago-MI

Italy

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.