Customer Service & Logistics Team Leader

Atlas Copco; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading logistics company in Torino is seeking a Customer Service and Shipping Team Leader who will lead a dynamic team focused on customer satisfaction and operational excellence. This role involves mentoring staff, ensuring timely delivery of orders, and resolving inquiries. The ideal candidate will have strong communication skills, problem-solving ability, and experience with SAP systems. Join a collaborative environment where you can make a real impact on service delivery and team performance.

Servizi

Extensive training opportunities

Exposure to cutting-edge logistics technologies

Supportive workplace environment

Competenze

• Outstanding communication and interpersonal skills essential for building strong relationships.
• Proven ability to manage multiple priorities effectively.
• Highly adaptable and confident in decision-making under pressure.

Mansioni

• Monitor all open orders and ensure timely delivery.
• Resolve escalated inquiries efficiently and optimize service experience.
• Lead customer service performance metrics and maintain strong relationships.

Conoscenze

Customer-focused approach

Systematic problem-solving

Team coaching and mentoring

Fluency in English

SAP systems knowledge

Descrizione del lavoro

A leading logistics company in Torino is seeking a Customer Service and Shipping Team Leader who will lead a dynamic team focused on customer satisfaction and operational excellence. This role involves mentoring staff, ensuring timely delivery of orders, and resolving inquiries. The ideal candidate will have strong communication skills, problem-solving ability, and experience with SAP systems. Join a collaborative environment where you can make a real impact on service delivery and team performance.