Customer Service Associate

TE Connectivity; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global leader in industrial technology is seeking a Customer Service Associate for its AD&M team in Milan. The role focuses on customer interaction, order processing, and contract management within a fast-paced, B2B environment. Applicants should have relevant experience and a Bachelor's degree, alongside excellent language skills in Italian and English.

Servizi

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs

Employee Resource Group

Competenze

• 2-3 years of experience in a comparable industrial Customer Service environment (B2B).
• Excellent interpersonal and communication skills.
• Excellent Excel and Word skills.

Mansioni

• Be the primary interface with direct account responsibility for accounts in Italy.
• Carry out contract review on orders and process in SAP.
• Answer technical queries from customers.

Conoscenze

Interpersonal Skills

Communication

Detail-oriented

Organization

Bilingual (Italian and English)

Excel Skills

SAP Experience

E-commerce Knowledge

Formazione

Bachelor in Business Administration

Descrizione del lavoro

An opportunity has arisen for a permanent ‘Customer Service Associate’ within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.

• Responsibilities
• Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy
• Carry out contract review on orders / schedules and process in SAP system
• Direct collaboration on specific customer portals
• Progress / expedite orders as requested
• Process customer returns
• Investigate credit and debit requests and queries to issue credit / debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog, general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses.
• Use Excel extensively to create and update pricing spreadsheets
• Proactively Perform Quote follow up
• Requirements
• 2-3 years of Experience in a comparable industrial Customer Service environment (B2B)
• Bachelor in Business Administration or similar education
• Excellent Italian and English Language Skills
• Excellent interpersonal skills
• Experience on SAP, E-commerce
• The ability to communicate with customers and people at all levels of the organization.
• Have an organized / methodical way of working, accurate with an eye for detail
• The ability to work under pressure to tight deadlines
• Excellent Excel and Word skills
• Ideally have a sound product knowledge of harness components
• ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS.

• WHAT TE CONNECTIVITY OFFERS

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.