Customer Engagement Manager

Sanofi; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading pharmaceutical company in Milano is seeking a Customer Engagement Manager for the respiratory area. The role requires experience in pharmaceutical marketing, strong analytical and project management skills, and fluency in Italian and English. This position offers a full-time contract in a collaborative and agile environment, aimed at enhancing customer experiences through innovative digital campaigns.

Servizi

Health and wellbeing benefits

Gender-neutral parental leave

Opportunities for career growth

Competenze

• Pharmaceutical industry experience, preferably in respiratory marketing.
• Customer-facing roles experience is a plus.
• Fluency in Italian and English (spoken and written).

Mansioni

• Develop and execute multi-channel brand strategy and campaigns.
• Support national and regional marketing projects.
• Lead customer journey mapping and segmentation.
• Promote adoption of digital tools for execution enhancements.
• Monitor KPIs for campaign performance and improvements.
• Advocate for agile culture within the team.

Conoscenze

Analytical skills

Project management

Communication skills

Stakeholder engagement

Teamwork in matrix environments

Strategic thinking

Proactive mindset

Formazione

Bachelor’s degree

Advanced degree

Strumenti

Excel

PowerPoint

Descrizione del lavoro

About the job

Location: Milano, Italy

The Customer Engagement Manager – Respiratory will lead and support the development of innovative digital campaigns and multichannel marketing strategies in the respiratory area. The role works cross-functionally to improve customer experience, support national and regional projects, and enhance commercial performance. You’ll collaborate with product managers, commercial excellence, and the brand team in a high-performing and agile environment.

Sanofi Specialty is the Sanofi Global Business Unit focused on Immunology, Oncology, Rare Diseases and Multiple Sclerosis. Our purpose is to help people with debilitating and complex illnesses, both complicated to diagnose and cure. Specialty is committed to discovering extraordinary treatments and instilling hope for patients and their families worldwide.

Main Responsibilities

• Develop and execute multi-channel brand strategy, content, and campaigns in the respiratory area.
• Support implementation of national and regional marketing projects in collaboration with cross-functional teams.
• Lead customer journey mapping, segmentation, and persona development to drive targeted engagement.
• Promote adoption of digital tools and platforms (e.g., 1CRM, CLM, Content Localization Hub) to enhance go-to-market execution.
• Act as the focal point for global go-to-market activities within the therapeutic area.
• Define and monitor KPIs for campaign effectiveness and implement improvements.
• Advocate for agile culture within the team and support change management initiatives.

About You

• Experience: Pharmaceutical industry experience, preferably in respiratory marketing; experience in customer-facing roles is a plus.
• Soft and technical skills: Strong analytical, project management, and communication skills, stakeholder engagement, Excel and PowerPoint proficiency, teamwork in matrix environments, strategic thinking, proactive mindset.
• Education: Bachelor’s degree required; advanced degree preferred.
• Languages: Fluency in Italian and English (spoken and written).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and gender-neutral parental leave.

#LI-EUR, #LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com.

Summary

• Location: Milano
• Type: Full time