CUSTOMER CARE JUNIOR

Adecco Italia; Limbiate; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Care Specialist in Limbiate, Italy. The role involves managing customer requests, providing professional assistance, and coordinating support activities. Candidates must be native Italian speakers with excellent English skills, a high school diploma, and experience in customer service. This is a full-time position with a fixed-term contract. An opportunity to transition into a permanent position is available.

Competenze

• Proven experience in customer service or administrative support roles.
• Ability to quickly learn new systems.

Mansioni

• Managing customer requests and providing timely assistance.
• Coordinating activities with internal departments for efficient support.
• Performing administrative tasks related to customer service.
• Providing customer support for training participants and stakeholders.
• Managing order processing activities in SAP.
• Supporting local training courses logistics.
• Maintaining records within the Learning Management System.
• Troubleshooting basic technical issues.

Conoscenze

Native Italian speaker

High proficiency in English

Strong computer literacy

Excellent communication skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.

The selected candidate will join the customer support team.

Responsibilities

• Managing customer requests and providing timely, professional assistance.
• Coordinating activities with internal departments to ensure efficient support.
• Performing administrative tasks related to customer service.
• Providing responsive and professional customer support to training participants and internal stakeholders.
• Managing order processing activities for Italian customers in SAP.
• Supporting the sale, scheduling, booking, coordination, and logistics of local training courses.
• Assisting with administrative tasks across the EMEA Training Support group.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Ensuring the accuracy and integrity of student certification documentation.
• Collaborating with trainers and operations teams to ensure smooth course delivery.
• Handling inquiries via email, phone, and chat in both Italian and English.

Qualifications

• Native Italian speaker.
• High school diploma or equivalent.
• High proficiency in English (spoken and written).
• Proven experience in customer service or administrative support roles.
• Strong computer literacy and ability to quickly learn new systems.
• Excellent communication and interpersonal skills.

Contract and Start Date

Full‑time | A fixed‑term contract with the possibility of a permanent position afterwards is offered.

Data inizio prevista : 12 / 01 / 2026

Category and City

Categoria Professionale : Call Center / Customer Care

Città : Limbiate (Monza E Della Brianza)

Language Skills

• Inglese - Livello Ottimo

Availability

Full Time