Cosmetology Consumer Experience Manager

CURION; San Giorgio Ionico; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading consumer insights firm in Italy is seeking a Cosmetology Consumer Experience Manager to elevate participant experiences at their testing facility. You will manage logistics and ensure high-quality service for visitors while collaborating with various teams. The ideal candidate has 3+ years in customer service and project management experience, as well as strong multitasking and communication skills. This position offers a competitive hourly rate and comprehensive benefits.

Servizi

401(k) retirement account with company match

Health insurance

Paid time off

Competenze

• Minimum 3 years in salon or customer service.
• 2+ years in project team leadership.
• Ability to remain calm under pressure.

Mansioni

• Manage logistics staff including reception and hospitality.
• Act as experience liaison, cultivating a salon-like environment.
• Track participant scheduling and intake.

Conoscenze

Customer service

Project management

Multi-tasking

Communication

Detail-oriented

Formazione

High school diploma or equivalent

Strumenti

MS Office

Descrizione del lavoro

Cosmetology Consumer Experience Manager – CURION

Location: Clark, NJ

Job Summary

The Cosmetology Consumer Experience Manager is responsible for maintaining, managing, and elevating the client’s research program executed through the client’s onsite testing facility in Clark, NJ. The primary focus of the role is to cultivate a salon‑like experience for all participants in the local program and to ensure first‑class recruitment and logistics for research studies. This position will be proactive, consultative, and responsible for all testing facility participant workflows onsite at the consumer evaluation center.

Role Objectives

• Work with Curion and client teams on all onsite logistical ways of working.
• Manage a dedicated team of logistics staff including reception, cosmetology, data entry, product shipping, and hospitality.
• Work with the client lead and cross‑functional partners to manage the program and consumer evaluation center participant logistics.
• Coordinate internal Curion Partnership Solutions and external Curion resources to ensure quality and timely delivery of results.
• Stay current with company offerings and industry trends.
• Mentor developing team members by encouraging curiosity and growth.

Responsibilities

• Act as the consumer evaluation center “experience liaison,” cultivating a spa/salon‑like experience for all visitors.
• Build trust‑based relationships with all participants who enter the testing center.
• Collaborate with client team, reception, and logistics staff to efficiently schedule and track participation in real time for all client departments.
• Liaise with onsite facilities and security teams as needed.
• Manage scheduling and participation tracking for new program participant intake.
• Prepare materials and catering orders for onsite workshops.
• Set in place and adhere to testing protocols according to best practices.
• Create and implement learning documents to transfer knowledge.
• Keep inventory and handle new order requests for shipping supplies, office supplies and product giveaways.
• Oversee panelist customer service and act as first‑level escalation for any challenges or difficult conversations.
• Provide supervision, technical direction, development, and mentoring to staff.
• Work flexible hours to accommodate research execution needs.
• Collaborate across all levels and functions: ARCs troubleshooting, incentive payments, participant issues and complaints.

Qualifications – Required

• Minimum 3 years prior salon or spa reception/administrative/customer service experience.
• 2+ years in project team leadership function or management.
• Experience in consumer research is a plus.
• Proven success multi‑tasking in a fast‑paced environment.
• High degree of ownership, accountability, and professional commitment.
• Strong task management skills.
• Extremely detail‑oriented, committed to quality, and able to check own work effectively.
• Clear communication across departments.
• Ability to work independently and as part of a team.
• Ability to remain calm under pressure.
• Agile in a frequently changing environment.
• Ability to handle multiple tasks while maintaining high accuracy.
• Exhibit exemplary customer service.
• Preferred: Bilingual English‑Spanish.

Qualifications – Preferred

• ARCs trained.
• MS Office experience (Word, PowerPoint, Excel).

Physical Requirements

• Escort panelists to and from study execution area.
• Make and receive phone calls.
• Type, use computer keyboard, and read computer monitor.
• Interact with coworkers, clients, and consumers in person and over the phone.

Compensation and Benefits

Hourly rate: $25.00‑$28.00 per hour, based on qualifications and experience. Benefits include a 401(k) retirement account with company match; health, dental, vision, basic life, short‑term and long‑term disability, accident insurance, critical illness insurance, pet insurance, flexible spending account (FSA), and more; paid time off (PTO); company paid holidays.

Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, disability, or veteran status.

About Curion

Curion specializes in delivering impactful insights to the world's top CPG companies, helping them develop winning, repeatedly purchased products. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with proprietary Product Experience and Performance (PXP™) platform, connecting brands to consumers at every step.

Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought‑after tool within the industry.