Conversational AI developer

NTT DATA Europe & Latam; Emilia-Romagna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider in Italy is seeking a skilled Conversational AI developer with 3-5 years of experience. You'll design chat and voice bots, train NLP models, and implement solutions using tools like Dialogflow and Cognigy. Proficiency in Python or Node.js is required. This full-time role offers opportunities to revolutionize customer care with innovative AI solutions.

Competenze

• 3-5 years of experience with chatbot or voice platforms.
• Ability to design user-friendly conversational flows.
• Solid coding skills in Python or Node.js.

Mansioni

• Design and optimize chatbots and voice bot conversations.
• Build and maintain bots on platforms like Cognigy and Dialogflow.
• Train and tune NLU models.

Conoscenze

Conversational design

NLP model training

Python programming

Node.js programming

APIs integration

User experience design

English proficiency

Formazione

Bachelor's degree in Computer Science

Strumenti

Dialogflow

Cognigy

Rasa

Watson

Descrizione del lavoro

Overview

Join to apply for the Conversational AI developer role at NTT DATA Europe & Latam.

Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS).

We’re looking for a skilled Conversational AI developer with 3–5 years of experience to help us design and build intelligent bots across chat and voice platforms. You’ll shape user conversations, train NLP models, and implement end-to-end solutions using tools like Dialogflow, Cognigy, or similar.

Responsibilities

• Design and optimize chatbots and voice bot conversations (UX, tone, flow).
• Build and maintain bots on platforms like Cognigy, Dialogflow, Rasa, Watson, etc.
• Train and tune NLU models (intent / entity handling).
• Build and tune GPT / LLM Agentic AI Bots.
• Implement backend logic using Node.js or Python.
• Integrate bots with APIs, databases, and internal systems.
• Collaborate with product, engineering teams and other stakeholders.
• Analyze performance data and improve bot effectiveness.

What Youll Bring Along

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• Minimum 3-5 years working with chatbot or voice platforms.
• Experience designing user-friendly conversational flows.
• Solid coding skills in Python or Node.js (basic scripts or backend logic).
• Familiar with NLU / NLP concepts (e.g., intents, entities).
• Ability to train / test models and evaluate bot accuracy.
• Excellent command of both spoken and written English.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries : IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA Europe & Latam by 2x