Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Velenosi&Meredith; Bolzano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international digital safety company is seeking a Content Moderator / Customer Service Agent in Porto, Portugal. The role involves moderating content, assisting users, and maintaining a positive online environment. Fluency in German and strong English communication skills are required. The position offers a relocation package, paid training, and opportunities for career growth.

Servizi

3000 EUR Welcome Bonus

Comprehensive relocation package

Paid training and full onboarding process

Career growth opportunities

Supportive leadership

Competenze

• Fluent in German (C2/native).
• Strong command of English (B2+).
• Ability to work in a multicultural environment.

Mansioni

• Review and moderate user-generated content according to platform guidelines.
• Assist users via chat, email, or internal systems.
• Escalate violations or complex issues per internal protocols.

Conoscenze

Fluent German

Strong English skills

Professional communication

Empathy

Descrizione del lavoro

Overview

We\'re Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing top-tier customer support.

Location: Porto, Portugal (On-site)
EU Passport required
Languages: German (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Welcome Bonus: 3000 EUR (paid upon joining)
Relocation support provided if you\'re moving from abroad

What Youll Be Doing:

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions

What We Offer:

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package (including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience

Help make the digital world a safer place while building your international career.

Apply now and become part of a mission-driven team in Porto!

Contact: [e-mail]