Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi&Meredith; taranto; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian and with strong English skills. The role involves reviewing user-generated content, handling inquiries, and enforcing safety guidelines. The position is full-time, on-site in Portugal, offering relocation support and a multicultural team environment.

Servizi

Relocation assistance

Full onboarding and paid training

Supportive leadership

Clear path for career growth

Competenze

• Must speak Italian (C2 / native) and English (B2+).
• EU Passport required.
• Experience in customer service is a plus.

Mansioni

• Review and moderate user-generated content.
• Handle user inquiries via chat and email.
• Protect online communities by enforcing safety guidelines.
• Maintain logs of interactions and moderation actions.

Conoscenze

Fluency in Italian

Strong English skills

Empathy and professionalism

Descrizione del lavoro

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto) , where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: Italian (C2 / native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Relocation support provided if you're moving from abroad

What You’ll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts: [e-mail]