Client Relationship Manager

Bybit; Bolzano; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading financial services firm is seeking a VIP Relationship Manager to enhance customer experience and drive success in Italy. Key responsibilities include managing global VIP clients, building relationships, and analyzing client behavior. The ideal candidate will have 4-7 years of client services experience, strong communication skills, and proficiency in Italian. This role is remote and offers an opportunity to work in a dynamic environment.

Competenze

• 4-7 years in sales and client services.
• Client portfolio with high net-worth individuals.
• Experience in trading platforms is advantageous.

Mansioni

• Manage a portfolio of VIP clients.
• Enhance relationships through sustained communication.
• Analyze client behavior and prepare analysis reports.

Conoscenze

Sales experience

Client relationship management

Communication skills

Analytical skills

Multitasking

Descrizione del lavoro

Overview

Job Title: VIP Relationship Manager

Job Type: Remote

We are looking for an enthusiastic RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (Italy).

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years' working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in Italian (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.