CLIENT ADVISOR - Serravalle

Valentino; Norcia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand is looking for a highly motivated Client Advisor for their boutique in Serravalle, Italy. The ideal candidate should have retail experience, fluent English and Italian, and a strong interest in fashion. Responsibilities include managing the client journey, ensuring impeccable service, and handling sales and after-sales activities. This position offers a unique opportunity to be part of an inclusive team that values creativity and individuality.

Competenze

• Prior retail experience is essential.
• Strong communication skills in both English and Italian are required.
• Ability to work in a team setting with a proactive approach.

Mansioni

• Master the client journey and create emotional connections.
• Engage clients through various selling opportunities.
• Handle sales and after-sales activities effectively.

Conoscenze

Retail experience

Excellent interpersonal and effective communication skills

Fluency in English and Italian

Pro-active attitude

High fashion knowledge

Ability to adapt

Client network in luxury environment

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position:CLIENT ADVISOR - Serravalle

For our boutique in Serravalle, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

Responsibilities will include:

Client

• Master the client journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by store management;
• Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and oto appointment routine.

Operations and visual

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

Qualifications:

• Retail experience
• Excellent interpersonal and effective communication skills
• Fluency in English and Italian
• Be a team player with a pro-active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the company as necessary
• Must have client network in luxury environment

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.