Client Advisor FT - Malpensa Airport T1 Milan

Burberry; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milan is seeking a Client Advisor to build and maintain relationships with clients. You will not only sell but also provide a personalized luxury experience, showcasing your passion for fashion. The ideal candidate has a proven sales track record, excellent client engagement skills, and a strong interest in fashion and art. Join us to elevate the client experience and contribute to the success of our store in a fast-paced environment.

Competenze

• Proven track record in delivering sales and exceeding targets.
• Experience in clienteling and building client relationships.
• Strong interest and knowledge in fashion, art, and culture.

Mansioni

• Meet and exceed individual and store sales goals.
• Inspire clients through storytelling about the brand.
• Maintain luxury standards in the store and assist with operations.

Conoscenze

Sales excellence

Client engagement

Fashion knowledge

Team collaboration

Communication skills

Descrizione del lavoro

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, ourcustomersand our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how weoperateas a company today.

We aim to provide an environment for creative minds fromdifferent backgroundsto thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industrychangeand championing our communities.

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable Other language knowledge is desirable

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.