Brand Ambassador Luxury German & English

Odity; Bardi; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global customer relations expert company in Italy seeks a Brand Ambassador fluent in German and English. This role involves managing customer relations, providing e-commerce and after-sales support, and ensuring customer satisfaction. Ideal candidates should have a degree in a related field and experience in customer care, especially in the luxury domain. The position is full-time, offers training, and promotes professional growth in a collaborative environment.

Competenze

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.
• Targeted and continuous training on Luxury Brands.

Mansioni

• Customer relations with Italian and international customers through phone/chat/e-mail.
• E-commerce and after-sales support: assisting customers in their online purchases.

Conoscenze

Fluent in German

Customer care skills

Excellent communication

Interpersonal skills

Formazione

Degree in Fashion, Luxury or related field

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for a Brand Ambassador Luxury German & English to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Languages Knowledge

• German mandatory (B2 - C1)

Tasks

• Customer relations with Italian and international customers through phone/chat/e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract

Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury
• Good knowledge of the main IT tools and specifically of Microsoft Office applications
• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.

BRAND AMBASSADOR Luxury German English • pavia, Italia