Brand Ambassador Luxury French & English

Odity; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prominent customer relations company located in Milan seeks candidates for a full-time position in customer support. The role involves interacting with customers via phone, chat, and email, specifically in the luxury fashion sector. Candidates must speak French and English at advanced levels (C1/C2) and ideally have a degree or experience in e-commerce customer care. The company offers a collaborative environment and opportunities for professional growth.

Servizi

Targeted training on luxury brands

Professional growth opportunities

Supportive work environment

Welcoming and innovative spaces

Competenze

• Degree and/or experience in e-commerce customer care in fashion and luxury.
• Good knowledge of the main IT tools, especially Microsoft Office applications.

Mansioni

• Customer relations with Italian and international customers through phone, chat, and email.
• E-commerce and after-sales support: assisting customers in their online purchases.

Conoscenze

Customer relations

E-commerce support

French (C1/C2)

English (C1/C2)

Formazione

Degree in a relevant field

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers. We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo. Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

Job Details

Office: Milan ON-SITEL

Languages knowledge: French mandatory (C1/C2), English mandatory (C1/C2)

Tasks

• Customer relations with Italian and international customers through phone / chat / e-mail
• E-commerce and after-sales support: assisting customers in their online purchases
• Contract: Full time, 8 hours a day (40 hours a week) on shifts, 5 days a week

Qualifications

• Degree and/or experience in e-commerce customer care in fashion and luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.

Benefits

• Targeted and continuous training on luxury brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team! A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.