Boutique Manager Milano Montenapoleone

TAG Heuer; Italia; In loco; EUR 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

A luxury watch brand is seeking a Boutique Manager for its Milan location. The successful candidate will lead the boutique, drive sales, and ensure outstanding service while fostering a positive work environment. Responsibilities include analyzing performance metrics, coaching team members, and ensuring compliance with luxury standards. A solid background in luxury retail management and excellent interpersonal skills are essential for this role. Join us to be part of a prestigious global brand.

Competenze

• Proven management experience in luxury retail.
• Strong interpersonal and communication skills required.
• Experience in coaching and developing high-performing teams.

Mansioni

• Increase boutique sales and achieve objectives.
• Analyze retail performance KPIs to identify business opportunities.
• Ensure outstanding service for all store visitors.

Conoscenze

Management experience in a luxury retail environment

Excellent interpersonal skills

Creative business driver, results-oriented

Inspirational leadership

Client-centric mindset

Ability to multi-task

Descrizione del lavoro

TAG Heuer: the Swiss Avant‑Garde watchmaker since 1860. Avant‑garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free‑minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self‑confident people who are connected to the future.

BOUTIQUE MANAGER MILAN – VIA MONTENAPOLEONE

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment
• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• Leads the team to develop long‑term relationships with clients
• Sets and follows collective and individual clienteling objectives
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• Oversees the boutique operational processes, front and back, in line with internal guidelines
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results‑oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high‑performing team
• Client‑centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi‑task in a fast‑paced environment and work in various roles depending on business needs

Seniority level

• Director

Employment type

• Full‑time

Job function

• Other

Industries

Retail Luxury Goods and Jewelry