Bilingual Spanish/English Tech Support Rep - Hybrid

Essence Coaching Group; Roma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international company in Italy seeks a dedicated Customer Support Representative fluent in Spanish and English. This role involves handling customer inquiries, troubleshooting issues, and assisting with purchases. Candidates should possess strong communication skills and a customer-first mindset, with previous experience in BPO or working with US customers. The position offers a structured onboarding process and potential for a hybrid work model after 6 months.

Servizi

Structured onboarding

Ongoing skill development

Relocation assistance

Competenze

• C1 level in both Spanish and English is required.
• Customer-first mindset with excellent communication skills.
• 1-2 years of experience in BPO or with US customers.

Mansioni

• Handle inbound and outbound requests via multiple channels.
• Troubleshoot technical issues and provide solutions.
• Assist customers in seeking and purchasing spare parts.

Conoscenze

Fluent in Spanish

Fluent in English

Excellent communication skills

Problem-solving ability

Attention to detail

Descrizione del lavoro

An international company in Italy seeks a dedicated Customer Support Representative fluent in Spanish and English. This role involves handling customer inquiries, troubleshooting issues, and assisting with purchases. Candidates should possess strong communication skills and a customer-first mindset, with previous experience in BPO or working with US customers. The position offers a structured onboarding process and potential for a hybrid work model after 6 months.