Bellmen Coordinator

Mandarin Oriental; Como; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prestigious luxury resort in Como is seeking a Bellmen Coordinator to warmly welcome guests upon their arrival and assist throughout their stay. Responsibilities include handling luggage, assisting with cars, and maintaining entrance cleanliness. Candidates must be fluent in English and Italian, have at least one year of experience in a luxury hotel, and possess a valid driving license. This full-time position offers an opportunity to be part of an exceptional hospitality team.

Competenze

• Full proficiency in English and Italian; an additional language is preferred.
• Minimum of one year’s experience in a 5-star luxury hotel.
• Valid driving licence.

Mansioni

• Assist guests with car doors upon arrival.
• Offer guests a warm 'Welcome' and a sincere 'Farewell'.
• Handle luggage promptly and safely.
• Park guests’ cars safely in the resort’s parking lot.

Conoscenze

Proficiency in English

Proficiency in Italian

Additional language

Customer service skills

Physical fitness

Descrizione del lavoro

Bellmen Coordinator

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and be recognized as an employer of choice among the most exclusive hotels in the world.

Mandarin Oriental, Lago di Como’s Bellman is in charge of welcoming and courteously helping guests at their arrival and throughout their stay at the resort.

Duties and Responsibilities

• Assist guests with car doors upon arrival
• Offer guests a warm “Welcome” and a sincere “Farewell”
• Be able to exert physical effort in placing, removing and transporting guest luggage
• Deliver upon check-in and remove luggage upon check-out from guests’ rooms
• Handle luggage promptly and safely
• Maintain the cleanliness of the driveway and entrance
• Handle delivery and storage of guests’ items and baggage
• Park guests’ cars safely in the resort’s parking lot
• Check arrival and departure reports to anticipate guests’ needs
• Be familiar with room products and services offered, including IT equipment
• Perform Mandarin Oriental’s standards in accordance with Legendary Quality Experience’s principles
• Perform all the duties as deemed appropriate by management

Requirements

• Full proficiency in English and Italian; an additional language is preferred
• Minimum of one year’s experience in a 5‑star luxury hotel
• Valid driving licence

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

Hospitality

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