Bbm Escalation Specialist, Amazon Maintenance Operation Centre...

Amazon; Pisa; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global facility management company in Pisa is seeking a Base Building Maintenance Escalation Specialist to oversee 24/7 operations. This role includes vendor management, escalation coordination, and effective communication with stakeholders. The ideal candidate will ensure continuous operation by monitoring systems and prioritizing work based on urgency. Strong technical support and vendor management skills are essential for this position, which also entails managing work requests and ensuring timely resolutions of facility issues.

Competenze

• Experience in vendor management and technical support.
• Strong communication skills with various stakeholders.
• Ability to respond and manage critical situations.

Mansioni

• Respond to incoming work requests and manage SLAs.
• Coordinate and manage work orders from initiation to completion.
• Monitor and address refrigeration alarm systems promptly.
• Prioritize work queues based on urgency and SLAs.

Conoscenze

Vendor management

Technical support

Effective communication

Monitoring

Descrizione del lavoro

BBM Escalation Specialist , Amazon Maintenance Operation Centre

We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24 / 7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units.

Key Job Responsibilities

• Respond to and triage incoming work requests within standard service level agreements (SLAs)
• Manage remote works from start to end, including work order / purchase order raising and receipting
• Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.)
• Provide updates on vendor status, take the lead on coordinating works during an escalation
• Identify and elevate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact
• Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts
• Manage and prioritize work queues based on urgency and SLA requirements
• Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues