Automation Hardware Technical Support Europe

Beckman Coulter Diagnostics; Ancona; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading diagnostic solutions provider is looking for a remote Technical Support Specialist. This role involves resolving customer issues through technical expertise, maintaining automation systems, and ensuring customer satisfaction. Candidates should have 5+ years of experience in technical support within the diagnostics market and be fluent in English. Flexibility for travel within Italy and Europe is required. Comprehensive benefits are offered.

Servizi

Comprehensive benefits programs

Competenze

• 5+ years of experience in Technical Support and Field Service in the Diagnostics market.
• Proficient in English, both spoken and written.
• Ability to travel within Italy and occasionally to other European countries.

Mansioni

• Provide second level support resolving customer problems and issues.
• Install and maintain automation instrumentation in hospital and laboratory environments.

Conoscenze

Technical Support

Troubleshooting

Customer Service

Analytical mindset

Fluent English

Formazione

Biomedical engineer or equivalent

Descrizione del lavoro

Overview

Beckman Coulter is currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will operate in an international environment and provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction and retention, apply critical thinking to rapidly repair instrumentation, train our customers and our Service Engineers, and support the Applications Team while verifying the operational performance and data quality of systems to support the overall commercial organization.

Responsibilities

• Operate independently in Italian/Germany territory and in Europe when needed (overnight travel as required) to provide excellent customer service while installing and maintaining automation instrumentation and systems in hospital and stand-alone laboratory environments.
• Work with the team to share standard methodologies, mentor, and receive experienced technical support.

Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written, is mandatory.
• Ability to travel and provide service in the whole country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

Preferred

• Willing to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Check out benefits at danaherbenefitsinfo.com.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. You’ll accelerate your career while driving innovation that improves lives, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and we’re taking concrete steps to foster an inclusive and engaging workplace. If you’d like to learn more, read stories from our associates on our Careers Blog or contact one of our recruiters. For more information, visit www.danaher.com.