Associate Field Service Representative - South Florida

PowerToFly; Napoli; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A technology-driven company is seeking an Associate Field Service Representative in Naples, Campania. This role entails independent on-site installations and repairs, maintaining customer satisfaction, and assisting through phone support. Candidates should have a high school diploma with 3+ years' relevant experience, flexibility in hours, and strong computer skills. The position offers a comprehensive benefits package, contributing to the health and well-being of employees. Join a team that impacts over 150 million patients annually.

Servizi

Health benefits including medical insurance

401(k) plan

Employee Stock Purchase Plan

Competenze

• 3+ years of relevant experience.
• Computer literacy required.
• Flexibility of hours based on business need.

Mansioni

• Perform on-site installations and maintenance of equipment.
• Provide phone and on-site customer support.
• Manage inventory, tools, and technical documentation.

Conoscenze

On-site installations

Customer support

Decision making

Time management

Collaboration

Formazione

High school diploma or equivalent

Associate or bachelor's degree

Descrizione del lavoro

Work Flexibility: Field-based

What You Will Do -

As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Independently manage work calendar and travel schedule.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
• Collaborate with senior-level Field Service Representatives and Stryker Salesteams.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.
• Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.

What You Need -

Required -

• High school diploma or equivalent
• 3+ years of relevant experience
• Flexibility of hours based on business need
• Computer literacy

Preferred -

• Associate or bachelor’s degree
• Previous experience as a technical field service professional or in a relevant capacity

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.