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Associate Director, AI-Powered Customer Engagement

Eli Lilly and Company

Roma

In loco

EUR 50.000 - 70.000

Tempo pieno

Oggi

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Descrizione del lavoro

A global healthcare leader in Italy seeks an Associate Director of Customer Facing Capabilities to spearhead the integration of AI and digital tools into sales operations. This role requires expertise in transforming healthcare engagement by utilizing data-driven insights for efficient customer journeys. Candidates should possess a Master's degree, fluency in English, and experience with pharmaceutical regulations. Join to shape the future of medicine through technology and collaboration.

Competenze

Proven experience implementing AI solutions and managing digital tools in commercial environments.
Ability to connect technology with business outcomes and customer value creation.
Skilled in driving transformation and adoption of new technologies across large teams.
Exceptional storytelling and stakeholder management skills.
Experience presenting scientific data and engaging healthcare professionals.

Mansioni

Embed AI, analytics, and digital tools into sales operations.
Develop training programs merging traditional selling techniques with AI.
Define strategies for seamless customer-centric experiences.
Optimize segmentation, territory management, and customer journeys using insights.
Align local plans with international best practices.
Define KPIs to evaluate AI-driven solutions.