AI & Automation Product Manager

JR Italy; Monza; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading neobank in Italy is seeking an AI & Automation Product Manager to design and evolve AI-based products that enhance customer experience. The ideal candidate will have a degree in Computer Science, at least 2 years of experience, and excellent analytical skills. The role offers a vibrant work environment, free health insurance, and smart working options.

Servizi

Free health insurance

Welfare credits for various expenses

Access to training platforms

Choice of work location

Opportunity to work up to 80% remotely

Competenze

• At least 2 years of experience supervising complex technical solution projects.
• Familiarity with machine learning, NLP, and generative AI.
• Passion for customer experience and support.

Mansioni

• Design and monitor AI-based products for automation.
• Collaborate with Data Science and IT teams on product development.
• Analyze requirements to identify customer use cases.

Conoscenze

Analytical skills

Python

Machine learning

NLP

Agile product development

Microsoft Power Automate

User experience innovation

Formazione

Degree in Computer Science

Strumenti

Jira

Figma

Microsoft DevOps

Confluence

Descrizione del lavoro

AI & Automation Product Manager, monza-brianza

monza-brianza, Italy

We are looking for an AI & Automation Product Manager

Join our innovative neobank, based in Milan, Biella, and Turin, which since 2015 has been redefining traditional banking to be accessible, contemporary, and intuitive. With over 1.9 million clients, we are Italy's leading 100% Italian neobank.

Responsibilities include:

• Designing, evolving, and monitoring AI-based products to support process automation, operational improvements, and enhancing customer experience (e.g., chatbots, virtual agents, intelligent document processing).
• Collaborating with Data Science and IT teams during the design, development, review, and continuous iteration of conversational engines powering various channels.
• Gathering and analyzing requirements to identify relevant use cases for customers.
• Developing a Q&A framework, conducting user testing, and continuously evaluating performance.

Qualifications:

• Degree in Computer Science or related fields (Informatics, Computer/Management Engineering).
• At least 2 years of experience supervising complex technical solution projects with direct customer impact.
• Excellent analytical skills and good knowledge of Python.
• Familiarity with machine learning, NLP, generative AI, agentic systems.
• Experience in Agile product development and tools like Jira, Figma, Microsoft DevOps, Confluence.
• Passion for customer experience, support, and innovation.
• Knowledge of Microsoft Power Automate, MS Copilot Studio, UI Path, or similar tools.

What you will find:

• A young, open, and inclusive environment with an average age of 35, committed to social initiatives, sports tournaments, and spectacular events.
• A welcome kit with branded HYPE gadgets.
• Choice of working location among Milan HQ, Biella, or Turin.
• Free health insurance (with family extension) and life insurance.
• Welfare credits for bills, travel, medical expenses, training, gym, gift cards, and children's activities.
• Access to a site with numerous discounts and offers.
• Option to work up to 80% remotely (Smart Working).
• Access to training platforms for professional and personal growth.
• A contract aligned with the CCNL of the Credit and Financial Sector.