AFTERMARKET ANALYST - DYNAPAC CC ITALY

Dynapac France SAS; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading equipment supplier in Milano is seeking an Aftermarket Analyst to enhance customer satisfaction and drive growth in the aftermarket business. The ideal candidate will have a Bachelor's degree in a relevant field, fluency in Italian and English, and experience in data analysis. Join a dynamic team and contribute to optimizing pricing and marketing strategies while ensuring timely support for customers.

Competenze

• Previous experience in a sales or marketing support role.
• Proficiency in Microsoft Office suite.
• Familiarity with ERP systems.

Mansioni

• Be part of the Aftermarket team to enhance customer experience.
• Analyze aftermarket sales data to identify performance gaps.
• Develop dashboards and KPIs to track revenue.

Conoscenze

Fluency in Italian

Fluency in English

Data analysis and visualization

Effective communication skills

Business acumen

Formazione

Bachelor's degree in business administration, Economics, Engineering, Data Science, or a related field

Strumenti

Excel

Power BI

Monday.com

CRM software

ERP systems (SAP is a plus)

Descrizione del lavoro

About Us

Dynapac is a leading supplier of high-tech soil and asphalt rollers, compact equipment, and pavers, committed to strengthening customer performance by being a partner on the road ahead. Dynapac is represented worldwide via its own regional sales- and service offices and cooperates with an extensive and professional distribution network. Headquartered in Wardenburg, Germany, Dynapac has production facilities in Europe, South America, and Asia. Dynapac is part of the FAYAT Group.

Our Offer

Position: Aftermarket Analyst
Location: Milano, Italy

Role

Aftermarket (Business) Analyst to drive profitable growth and customer satisfaction in the aftermarket business by transforming data into actionable insights, optimizing pricing and marketing strategies, and fostering collaboration across Parts, Service, and Sales teams to ensure timely support, reduced equipment downtime, and a stronger market position. You will be based in Milano, Italy, and report directly to the Regional Aftermarket Manager for Southern Europe.

Main Responsibilities

• Be an active part of the Aftermarket team and collaborate with Parts and Service Specialists to enhance customer experience and reduce downtimes by timely reacting to inquiries related to spare parts, service appointments, warranties, and maintenance contracts.
• Collect, analyze and interpret aftermarket sales data (parts, service, maintenance contracts) to monitor trends and identify performance gaps.
• Develop and maintain dashboards and KPIs to track revenue, margin and market share for parts and services.
• Evaluate equipment population data to forecast parts demand and service needs.
• Provide monthly, quarterly and annual reports with actionable insights for management.

Additional Responsibilities

• Support the warranty process of equipment, including initiating claims and gathering the necessary information for a proper technical resolution.
• Support customers with all technical and regulatory documentation required for machine homologation and compliance with local authorities.
• Support the administrative processes of the service department, including job order creation, service contract management, and cost control.
• Support the development of pricing strategies for parts to maximize profitability while remaining competitive and analyze the impact of price changes and promotions on margin and sales volume.

Requirements

• Education: Bachelor's degree in business administration, Economics, Engineering, Data Science, or a related field.
• Language: fluency in Italian and English; Spanish is a plus.
• Previous experience in a sales or marketing support role.
• Effective communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
• Proficiency in data analysis and visualization tools (Excel, Power BI, Monday.com, or similar).
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
• Familiarity with ERP systems. Experience with SAP is a plus.

Personal Requirements

• Professional manner in person and on the phone with customers.
• Strategic thinking with a strong business acumen.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Ability to deal with stressful situations with colleagues and customers.
• Collaborative attitude and teamwork spirit.

Country and City

Dynapac office, Milano, Italy

Application

Please apply, preferably directly via our internal job market Connecting Roads, or send your application letter and CV to [e-mail] no later than 31 October 2025.

Recruiting Manager

Thiberio Tanus, General Manager, Dynapac Southern Europe. Email: [e-mail]