Afterhours It Support Engineer I (9Pm–9Am Est)

Amazon; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking an IT Support Engineer I to provide afterhours support for its operations in Rome, Italy. In this role, you will troubleshoot IT requests via various channels to ensure high service quality for employees. Candidates should have experience with Windows Server technologies and a high school diploma. Flexibility in scheduling is required to effectively collaborate with a mission-driven team in resolving technical issues. Join us for an exciting opportunity to enhance user support.

Competenze

• Experience in providing IT support and troubleshooting issues.
• Ability to communicate effectively with users via multiple channels.
• Flexible scheduling to work afterhours.

Mansioni

• Provide afterhours IT support for IT operations via phone, chat, and ticketing systems.
• Troubleshoot and resolve IT requests to ensure high-quality customer service for employees.

Conoscenze

Experience with Windows Server technologies

IT support skills

Strong communication skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Overview

A global technology company seeks an IT Support Engineer I to provide afterhours support for its IT operations. This role involves troubleshooting IT requests via phone, chat, and ticketing systems, ensuring high-quality service for employees. Candidates should have experience in Windows Server technologies and IT support, as well as a high school diploma. This position requires flexibility in scheduling and working closely with a mission-driven team to resolve technical issues efficiently.

Details

Location: Rome, Italy

Shift: 9:00 PM – 9:00 AM EST

Responsibilities

• Provide afterhours IT support for IT operations via phone, chat, and ticketing systems.
• Troubleshoot and resolve IT requests to ensure high-quality customer service for employees.

Qualifications

• Experience with Windows Server technologies and IT support.
• High school diploma or equivalent.
• Flexible scheduling and the ability to work with a mission-driven team.
• Strong communication skills to assist users via multiple channels.