After Sales Service Specialist

ZACMI | Zanichelli Meccanica spa; Reggio Emilia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A machinery manufacturing company in Emilia-Romagna is seeking an After Market Specialist to manage customer inquiries and support after-sales services. The ideal candidate has 3-5 years of experience in customer service, excellent organizational skills, and fluency in English. A diploma or degree in Languages is a plus. The role involves collaboration with internal departments and a focus on client satisfaction.

Competenze

• 3-5 years of experience in After Market / Customer Service / Sales Support.
• Fluent in English and knowledge of additional languages is a plus.
• Proficient in Microsoft Office Suite.

Mansioni

• Handle customer inquiries and provide timely support for after-sales services.
• Manage spare parts orders and related documentation.
• Collaborate with technical, logistics, and sales teams to ensure customer satisfaction.

Conoscenze

Customer service experience

Problem-solving attitude

Interpersonal skills

Organizational skills

English proficiency

Knowledge of Microsoft Office Suite

Formazione

Diploma or degree in Languages

Descrizione del lavoro

Overview

ZACMI, a historic Parma-based company now part of a major American group, builds machinery for the food and pet food industries. To expand its workforce, it is seeking a motivated and detail-oriented After Market Specialist to join its team. In this role, he / she will support our After Market office by managing customer requests, coordinating with internal departments, and ensuring a high-quality service experience after the sale.

Responsibilities

• Handle customer inquiries and provide timely support for after-sales services.
• Manage spare parts orders, quotations, and related documentation.
• Collaborate with technical, logistics, and sales teams to ensure customer satisfaction.
• Build long-term relationships with clients by offering proactive and reliable support.
• Maintain a proactive approach when dealing with customers to anticipate their needs and provide effective solutions.

Qualifications

• Previous experience (3-5 years) in After Market / Customer Service / Sales Support.
• A diploma or degree in Languages is considered a plus.
• English Proficiency and fluency; 1 or 2 additional languages are a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent interpersonal and communications skills; verbally, written, face-to-face and over the phone with customers and co-workers.
• Strong organizational skills, problem-solving attitude and ability to work in a dynamic environment.
• Availability to travel when required.

Permanent contract as per the CCNL Metalmeccanici - Industria, with compensation and level commensurate with experience.

This offer is open to both genders, in accordance with Laws no. 903 / 77 and no. 125 / 91.

Pursuant to Art. 13 of Regulation (EU) 2016 / 679 (GDPR), the personal data provided during the application process will be processed exclusively for personnel selection purposes.