Sales Digitalization

PT Mondelez Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global snacking company is looking for an experienced individual in Jakarta Utara. The role involves coordinating customer and employee master data changes as well as supporting organizational realignments. Candidates should have experience in customer service, logistics, or sales support, along with basic knowledge of sales systems like SAP and MS Excel. Strong communication and problem-solving skills are essential for success in this dynamic environment.

Qualifications

• Experience in customer service, logistics, or sales support.
• Basic knowledge of sales systems and tools.
• Strong communication and problem-solving abilities.
• Capacity to manage multiple inquiries effectively.

Responsibilities

• Coordinate customer and employee master data changes.
• Support organizational realignments for data processes.
• Revise/develop sales policies and related processes.
• Test system implementations while collaborating internally and externally.
• Identify master data simplification opportunities.

Skills

Experience in customer service

Logistics knowledge

Sales support experience

Solid communication skills

Problem solving skills

Ability to handle multiple queries

Tools

SAP

MS Excel

Job description

How you will contribute

• Coordinate and initiate customer and employee master data changes for sales including processing of data.
• Support the implementation of organizational realignments for master data and administrative processes.
• Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.
• Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.
• Identify and implement master data simplification opportunities.

What you will bring

• Experience in customer service, logistics or sales support
• Basic knowledge of sales systems and tools (including SAP and MS Excel)
• Solid communication and problem solving skills
• Ability to handle and resolve multiple queries, respond quickly and maintain composure

About Mondelēz Indonesia

Mondelēz Indonesia is part of Mondelēz International, a global snacking leader with categories such as chocolate, biscuit, gum, candy and powdered drink products. Proud to have global iconic brands such as Oreo, KRAFT cheese, Cadbury Dairy Milk and Toblerone; as well as Biskuat as its local innovative jewel brand, Mondelēz International has been part of Indonesian people. Our biscuit plant in Cikarang, West Java, which is a world‑class manufacturing facility exporting to more than 40 countries, is a testament how the company is committed to grow and invest in Indonesia.