Sales Call Center Manager

Gentem Indonesia Lifelong Learning; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading educational organization based in Jakarta seeks a Sales Call Center Manager to lead a high-performing team. In this role, you will manage incoming leads and ensure effective communication with potential customers through phone and chat. You will set targets, track performance, and coach team members to enhance productivity and conversion rates. Ideal candidates have experience in telemarketing leadership and are detail-oriented. Join us to make an impact and help shape the future of education!

Benefits

Career Growth Opportunities

Competitive Salary & Benefits

Collaborative Work Environment

Responsibilities

• Lead the team responsible for handling all incoming call and chat.
• Set clear daily targets and track team performance.
• Review calls, chats, and CRM updates for quality assurance.
• Coach team members through hands-on guidance.
• Build a high-performing team culture focused on results.

Skills

Experience Leading a Telemarketing Team

Strong Micromanagement

Sales Process Improvement

Attention to Detail

Hands‑on Leadership

Job description

Gentem Indonesia is looking for a Sales Call Center Manager to lead the team that handles all new incoming leads through phone and chat. We need a results-focused manager who can bring structure, discipline, and energy to drive stronger lead conversions and consistent team performance.

What You'll Be Doing:

Lead the team responsible for handling all incoming call and chat.

Make sure every lead is contacted quickly, given the right information, and booked for a consultation with our sales team.

Set clear daily targets and track team performance to improve conversion from lead to appointment (lead-to-show rate).

Review calls, chats, and CRM updates every day to ensure quality and consistency in how leads are handled.

Coach team members through hands‑on guidance, real‑time feedback, and clear performance expectations.

Build a disciplined, high‑performing team culture focused on responsiveness, accuracy, and results.

What We’re Looking For:

Experience Leading a Telemarketing Team: You’ve managed a team that contacts leads by phone or chat and know how to boost their conversion and productivity.

Strong Micromanagement: You’re hands‑on, keep track of each team member’s performance, and give quick, clear feedback when things need to improve.

Performance Management: You set clear daily and weekly targets, monitor results, and make sure everyone meets their goals.

Sales Process Improvement: You spot what slows the team down, fix weak points in scripts or workflows, and keep testing better ways to convert leads.

Attention to Detail: You make sure all data in the CRM is accurate, every step follows the standard process, and nothing is missed.

Hands‑on Leadership: You lead from the front, stay close to the team’s work, and keep everyone focused and motivated to hit results.

Why You’ll Love Working Here:

Career Growth: We love promoting from within! Your hard work will be recognized, and there’s always room to grow.

Competitive Salary & Benefits: Competitive pay, health insurance, and other perks.

A High‑Performance Culture: Join a team that thrives on challenges, rewards ambition, and pushes boundaries.

Job Security: No layoffs in the past three years—we’re a company you can count on.

Collaborative Work Environment: Work alongside talented, driven individuals in a culture built on teamwork and communication.

About Gentem:

At Gentem Lifelong Learning, we empower people through education, opening doors to new opportunities. As the parent company of Wall Street English Indonesia, Genstarkids, and Indies, we uphold the values of Family, Integrity, and Excellence, fostering a culture of collaboration, trust, and outstanding results. Committed to lifelong learning, we create opportunities for growth at every stage of life. If you’re passionate about making an impact, you’ll fit right in.

Ready to Make an Impact?

If you’re a target‑driven leader, apply now and help shape the future of education at Gentem!