QC Team Leader (Collection)

PT Teknologi Internasional Nusantara; Kota Yogyakarta; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A prominent technology firm is seeking a dedicated Customer Service representative to monitor daily task quality and manage complaint resolution in Yogyakarta. The ideal candidate will have at least 3 years of experience in Fintech or Banking roles, a Bachelor’s degree, and excellent communication, persuasion, and negotiation skills. This position requires the ability to work under pressure and meet targets noted within the operational procedures.

Qualifications

• Minimum 3 years experience as Customer Service or Desk Call in Fintech/Banking.
• Willing to learn and have high self-development.
• Can work under target and pressure.

Responsibilities

• Monitoring QC daily task and ensure desk call operations follow SOP.
• Conducting tests at different stages of handling complaints.
• Reporting any defects or problems to superior.

Skills

Communication skills

Persuasion skills

Negotiation skills

Tenacity

Teamwork

Education

Bachelor Degree in any discipline

Tools

MS Office

Google Sheets

Job description

Minimum 3 years experience as CS or Desk Call in Fintech/Banking

Hold Bachelor Degree in any discipline

Willing to learn and have high self-development

Can work under target and pressure

Have good personality, and can work in team

Have good communication, persuasion and negotiation skills

Have tenacity and never give up in the face of rejection

Proficient in MS. Office especially Excel (Google Sheet)

Placement in Jogja

Jobdescription:

Monitoring QC daily task and ensure desk call doing well with the SOP

Conducting tests at different stages of handling complaint, from the first holding case until finishing the case

Reporting any defects or problems to superior