Premium Care Support & Assistant

Smartfren; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications company in Jakarta is looking for a Premium Care Support & Assistant to provide aftersales support, manage customer relationships, and process complaints for VIP customers. The ideal candidate is a female, single, aged 25 or below, with a diploma and fluency in English. This position requires a strong presence and is subject to a third-party contract. Interested candidates should send their latest CV and photo.

Qualifications

• Female, single, and maximum 25 years old.
• Good appearance with a minimum height of 165 cm.
• Work experience in the telecommunications industry is required.
• Willing to work under a third-party contract arrangement.

Responsibilities

• Aftersales Support for VIP & VVIP Customers.
• Customer Relationship Management for VVIP and VIP Customers.
• Complaint Processing & Follow-Up Actions.
• Customer Satisfaction Monitoring & Analysis.
• Reporting.

Skills

Customer Relationship Management

Complaint Handling

Customer Satisfaction Analysis

Fluent English

Education

Diploma (D3) in any major

Job description

About the job Premium Care Support & Assistant

1. Aftersales Support for VIP & VVIP Customers
2. Customer Relationship Management for VVIP dan VIP Customers
3. Complaint Processing & Follow-Up Actions
4. Customer Satisfaction Monitoring & Analysis
5. Reporting

Qualifications

1. Female, single, and maximum 25 years old.
2. Good appearance with a minimum height of 165 cm.
3. Minimum education of Diploma (D3) in any major.
4. Fluent in English, both spoken and written, is a must.
5. Work experience in the telecommunications industry is required.
6. Willing to work under a third-party contract arrangement.
7. Placement South Jakarta

How to apply

Send your latest CV and Photo to : [e-mail]