Market Manager Indonesia (Southeast Asia)

Kaplan; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international education provider is seeking a Market Manager for Indonesia to lead student recruitment and nurture partnerships in the education sector. The role encompasses relationship management, market development, and the delivery of high-quality customer service. Applicants should possess a university-level qualification and demonstrate experience in international education, with a strong understanding of the Australian and New Zealand higher education systems. Proficiency in communication and interpersonal skills is essential for engaging with stakeholders effectively. Competitive travel opportunities are included in this role.

Qualifications

• Proven experience managing international education agent relationships.
• Strong understanding of Australian and New Zealand higher education sector.
• Demonstrated experience in international engagement or recruitment.
• Experience working and travelling across Indonesia and Southeast Asia.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Regional Director in delivering a multi-channel engagement strategy.
• Build and manage relationships with education agents and university partners.
• Deliver high-quality customer service to stakeholders.
• Provide regular performance reporting including KPIs and market insights.
• Plan and evaluate regional engagement activities and events.

Skills

International education agent relationship management

Communication skills

Presentation skills

Interpersonal skills

Travel flexibility

Results-driven

Education

University-level qualification or equivalent professional experience

Job description

Market Manager Indonesia (Southeast Asia)

Empowering People: Driving Talent, Wellbeing, and Meaningful Employee Experiences

Role

The Market Manager role will be employed by Remote and based in Indonesia. The role will include providing services to the Student Recruitment department of Kaplan International Pathways (KIP) ANZ portfolio.

This is a hands‑on role that combines student recruitment, relationship management, and market development. You will be responsible for supporting and developing our partner agent network, generating new business, and ensuring the retention of existing business. A key aspect of the role is the delivery of exceptional customer service and strong collaboration with both internal and external stakeholders.

Responsibilities

• Support the Regional Director (East Asia & Southeast Asia) in delivering a multi‑channel engagement strategy across Maritime Southeast Asia, with a strong focus on Indonesia.
• Build, manage, and grow strong relationships with education agents, university partners, internal teams, and key regional stakeholders.
• Promote Kaplan International Pathways ANZ study options, including courses, destinations, career pathways, and application processes.
• Deliver high‑quality customer service to all internal and external stakeholders, including responding to agent enquiries within 48 business hours.
• Provide regular performance reporting, including KPIs, market intelligence, competitor analysis, and regional insights.
• Plan, deliver, and evaluate regional engagement activities, events, fairs, and visits, ensuring strong ROI and adherence to budget.
• Collaborate closely with KI ANZ teams and Marketing to identify opportunities and develop market‑specific collateral and initiatives.
• Travel extensively across the region (approximately 15–20 weeks per year) to support agent engagement, events, and strategic partnerships.

Requirements

• University‑level qualification or equivalent professional experience.
• Proven experience managing international education agent relationships.
• Strong understanding of the Australian and New Zealand international higher education sector, including regulatory and compliance frameworks.
• Demonstrated experience in international engagement, recruitment, or marketing, ideally within education.
• Experience working and travelling across Indonesia and Maritime Southeast Asia, with the ability to travel independently.
• Highly results‑driven, self‑motivated, and able to manage competing priorities in fast‑paced environments.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage senior stakeholders.
• Willingness and flexibility to travel internationally and work irregular hours as required.

About us

Kaplan Australia is a division of Kaplan International (KI), one of the world’s leading providers of lifelong education. Each year, KI supports over one million students worldwide in achieving their educational and career goals. While our educational offerings span a diverse range of programs, our unwavering commitment to exceptional quality and strong learning outcomes remains consistent across all our operations. Kaplan International encompasses the English Language, Higher Education, Vocational Education, and Financial Training sectors on a global scale. Its key business divisions operate across North America, Europe, the Middle East, Africa, China, Hong Kong, Northeast Asia, Southeast Asia, Singapore, Australia, and New Zealand.

Closing Date for Applications: 25th January 2026

Please note that we may close the vacancy on an earlier date if a suitable shortlist has been gathered so if you’re interested in applying, please don’t delay.

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre‑screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.