Manage Service Supervisor

PT Sisindokom Lintasbuana; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IT service provider in South Jakarta is seeking a SOC Manager who will manage operations and maintain KPI and SLA targets. Ideal candidates will have 3-5 years of experience in Project Management or IT Service Management along with strong reporting and communication skills. Responsibilities include sustaining revenue, identifying client pain points, and optimizing operational costs. A service-oriented mindset and client relationship management experience are essential for success in this role.

Qualifications

• 3-5 years of experience in Project Management or IT Service Management.
• Skilled in creating interactive dashboards.

Responsibilities

• Manage Managed Service operations across L1, L2, L3 Development.
• Sustain revenue and prepare monthly reports.
• Identify client pain points to generate new business.

Skills

Project Management

IT Service Management

Customer Experience Enhancement

Data Visualization (Power BI, Tableau)

Cross-functional Collaboration

Tools

SQL

Jira

ClickUp

Trello

MS Project

Job description

Relevant certifications (ITIL V4, Project Management, Database, Cloud) are a plus.

3–5 years of experience in Project Management, IT Service Management, CRM, or Operations.

Experienced in handling multi‑project environments with diverse stakeholders.

Basic understanding of SQL, middleware, servers, and monitoring tools.

Proven experience in IT Service Management (ITSM), Business Analysis & Process Improvement, Customer Experience Enhancement, Automation / RPA / Dashboard Development.

Skilled in creating interactive dashboards (Power BI, Tableau, Google Data Studio).

Basic knowledge of RPA, scripting, and system integration.

Familiar with Jira, ClickUp, Trello, or MS Project.

Able to work cross‑functionally (DBA, SysEng, Middleware, Sales, Presales).

Experienced in resource/competency gap analysis.

Proven ability to reduce operational costs or improve SLA performance.

Strong reporting, communication, and client‑facing skills.

Service‑oriented mindset with strong client relationship management.

Job Descriptions

Manage Managed Service operations across L1, L2, L3 Development, and IT Service Management; maintain KPI and SLA targets.

Sustain revenue, prepare monthly reports, and deliver billing documents (BAPP/BAST).

Identify and analyze client pain points to generate new business and scaling opportunities.

Optimize operational costs through effective workforce utilization.

Drive continuous improvement, scalability, and service excellence to enhance business operations and customer experience.

Maintain strong client engagement and relationships.

PT. Sisindokom Lintasbuana is a member of Aneka Spring Telekomindo Group and one of the leading IT and Networking Solution providers in Indonesia. With more than 30 years of experience in providing IT solutions to the business community, we are looking for suitable qualified and experienced personnel to fill the position of:

SOC Manager – South Jakarta, Jakarta, ID