IT Service Management Consultant

PT Nityo Infotech; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global IT consulting firm seeks an experienced IT Service Management Consultant in Jakarta Utara, Indonesia. Your role involves leading ITSM projects, fostering relationships with clients, and providing expert knowledge on ITIL practices. Qualifications include necessary IT credentials, relevant experience in IT Service Management, and effective communication skills in English. The firm offers a dynamic environment with opportunities for growth, contributing to ITSM solutions and compliance with best practices.

Qualifications

• Expected monthly basic salary is to be discussed.
• You should possess relevant qualifications in Information Technology.
• Experience required as an ITSM Consultant and ITIL Consultant.
• A notice period from your current employer must be communicated.
• You must be available to travel as required.
• Rate your English language skills accurately.
• Experience in IT Service Management leadership is essential.

Responsibilities

• Join the Consultant team providing ITSM solutions and implementations.
• Execute tasks and collaborate with Consulting Team and related departments.
• Lead ITSM implementation projects effectively.
• Foster strong relationships with clients and internal teams.
• Stay updated on IT GRC compliance regulations and standards.
• Offer expert advice to executive management on ITIL practices.

Job description

Overview

Nityo Infotech is an information technology consulting company with its headquarters in Pittsburgh, USA and a global presence spanning the USA, EMEA, APAC and India. With operations in 17 countries and 27 offices worldwide, Nityo empowers customers with customized business solutions through state‑of‑the‑art technology and best‑of‑breed business processes.

Responsibilities

• Become part of the Consultant team to provide solutions and resolve problems in the IT Service Management (ITSM) area, including ITSM implementation, ITSM improvement and ISO 20000 certification.
• Complete tasks from the Consulting Team and other related departments in carrying out daily tasks.
• Lead a team of ITSM implementations.
• Maintain good relationships with customers and internal teams.
• Adapt and understand the regulation developments related to IT GRC compliance, best practices, frameworks, or standards.
• Act in an advisory capacity, providing expertise and professional knowledge to executive management on ITIL implementation.

Qualifications

• Expected monthly basic salary.
• Types of qualifications you have.
• Years of experience as an Information Technology Service Management Consultant.
• Notice period required to give current employer.
• Availability to travel when required.
• Rating of English language skills.
• Years of experience as an ITIL Consultant.
• Years of experience as an IT Service Management Lead.