Gorgias Technical Customer Service Representative

TalentPop App; Remote; IDR 670.016.000 - 1.005.026.000; Full time

Job summary

A fast-growing E-Commerce company is seeking a Gorgias Technical Customer Service Representative for a full-time remote position. Candidates should have hands-on experience with Gorgias and strong technical support skills, along with excellent English communication abilities. In this role, you'll provide high-level support, analyze customer experience data, and ensure prompt resolution of customer queries. The position offers growth opportunities, including team leadership roles, and various perks such as PTO and bonuses.

Benefits

Project bonus and annual salary increase

Permanent remote setup

PTO and paid holidays

Health and dental coverage or stipend

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED.
• 1+ year of experience in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting).
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability and urgency.

Skills

Technical support

Problem-solving

Communication skills

Gorgias CRM

E-Commerce support

Job description

We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior‑level remote role ideal for candidates who thrive in high‑performance support environments and are ready to grow with a winning team.

About The Job مربوط بخ - >

• Full‑time, remote position
• Work with global teammates in a fast‑paced E‑Commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end‑to‑end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality‑based communication that supports customer success

What We’re Looking For

• Minimum 1 leaves of hands‑on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful അദ്ദേഹം
• Experience in E‑Commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (both download and upload)
• Own laptop or desktop with at least an Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity

Perks & Benefits

• Project bonus actifs and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend, depending on location
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier E‑Commerce brands
• Commitment to personal and professional development

Ready to apply?

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Join us in shaping the future of E‑Commerce support.