General Manager

Topotels; Palembang; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A premier hotel chain is seeking a General Manager (GM) for their location in Palembang, Indonesia. The GM will oversee hotel operations with a focus on maximizing sales and revenue growth. Responsibilities include developing sales strategies, managing finances, leading the hotel team, and ensuring exceptional guest experiences. Candidates should possess strong leadership skills and a proven ability to drive business success in the hospitality industry.

Qualifications

• Proven experience in hotel management, preferably as a General Manager.
• Strong financial acumen and experience managing budgets.
• Excellent leadership skills, with a focus on team development.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Develop and execute sales strategies to drive revenue, focusing on corporate, group, and leisure segments.
• Manage hotel finances, including budgeting and P&L oversight.
• Lead and develop the hotel team, ensuring high performance and engagement.
• Maintain relationships with key partners, negotiate contracts, and secure new business.
• Implement cost-control measures to optimize profitability.
• Analyze market trends to improve performance.
• Address guest concerns to ensure high satisfaction.

Skills

Sales strategy development

Financial management

Team leadership

Relationship management

Operational efficiency

Job description

The General Manager (GM) oversees all aspects of hotel operations, with a strong focus on sales and revenue growth. This role ensures operational efficiency, financial profitability, and exceptional guest experiences. The General Manager (GM) drives business through strategic sales initiatives, develops new revenue streams, and fosters relationships with key accounts. The General Manager (GM) also leads and mentors staff, manages the budget, and ensures compliance with hotel policies and standards.

Key Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Develop and execute sales strategies to drive revenue, focusing on corporate, group, and leisure segments.
• Manage hotel finances, including budgeting and P&L oversight.
• Lead and develop the hotel team, ensuring high performance and engagement.
• Maintain relationships with key partners, negotiate contracts, and secure new business.
• Implement cost-control measures to optimize profitability.
• Analyze market trends, competitor activity, and revenue data to improve performance.
• Address guest concerns, ensuring timely resolution and high satisfaction.