Front Office Leader - Elevate Guest Experience & Revenue

Pullman Hotels & Resorts; Kota Bandung; On-site; IDR 500.417.000 - 750.626.000; Full time

Job summary

A leading international hotel brand is seeking a Front Office Manager in Bandung, Indonesia. This role involves leading the front office team, ensuring exceptional guest experiences, and optimizing operations. The ideal candidate has a Bachelor's in Hospitality Management, over 5 years of experience in front office roles, and strong leadership skills. This opportunity offers a vibrant work environment and the chance to foster guest satisfaction while managing departmental budgets and performance metrics.

Qualifications

• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.

Responsibilities

• Lead and manage the front office team, including reception, concierge, and reservations staff.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.

Skills

Customer service

Leadership

Problem-solving

Organizational skills

Multilingual abilities

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

A leading international hotel brand is seeking a Front Office Manager in Bandung, Indonesia. This role involves leading the front office team, ensuring exceptional guest experiences, and optimizing operations. The ideal candidate has a Bachelor's in Hospitality Management, over 5 years of experience in front office roles, and strong leadership skills. This opportunity offers a vibrant work environment and the chance to foster guest satisfaction while managing departmental budgets and performance metrics.