Duty Manager Front Office

Veranda Hotels & Residences; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel in Jakarta is seeking a Front Office Duty Manager to oversee daily operations and manage the front desk staff. You will ensure exceptional customer service while maintaining accurate records of guest information. The ideal candidate has at least a D3 degree in Hospitality and experience in hotel management. Strong communication and problem-solving skills are essential for this role. Join us for a peaceful and sophisticated work environment in close proximity to central business attractions.

Qualifications

• At least 1 year as Front Office Duty Manager or 2 years as Front Office Supervisor.
• Strong passion for customer service and guest relationship building.

Responsibilities

• Oversee daily operations of the front desk.
• Manage, train, and assign duties to front desk staff.
• Ensure exceptional customer service and resolve guest issues.
• Maintain records of room occupancy and guest charges.
• Communicate with hotel staff for room readiness.

Skills

Customer service excellence

Team management

Problem resolution

Education

D3 Degree in Hospitality / Tourism

Job description

Overseeing the daily operations of the front desk

Managing, training, scheduling work hours, and assigning duties front desk staff

Ensure that guests receive exceptional customer service and resolve any issues or complaints

Prepare a proper list after gathering the arrival and check-in information of all the guests.

Maintaining accurate records of room occupancy, guest charges, and billing information

Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.

Job Requirements

• Candidate must possess at least a D3 Degree, preferably majoring in Hospitality / Tourism.
• At least 1 year experience of working as Front Office Duty Manager or 2 years experience as Front Office Supervisor in the Hotel industry.
• Passion for customer service and building strong guest relationships.

Veranda Hotel is a quiet retreat from the hustle and bustle of metropolitan Jakarta yet conveniently close to Central Business District (CBD), Plaza Senayan, Senayan City, Blok M, Gandaria City Mall and Jakarta’s vibrant entertainment districts.

Indulge in the semi-retro luxury ambience with our well-appointed and spacious 184 rooms with en-suite marble-top bathrooms, all of which exude an atmosphere of comfort and relaxation.

Our outstanding facilities include specialty restaurants, 6 meeting rooms, an Italian designed gym, a traditional wellness center and an outdoor swimming pool.