A leading SaaS provider in Manchester is seeking a Technical Support Coordinator to manage client-reported technical issues. This role requires excellent communication skills, a methodical approach to problem-solving, and the ability to document processes clearly. The position offers a starting salary of £26,500 with clear opportunities for career progression in a supportive environment. Candidates should be organized and confident in working with cross-functional teams.
Qualifikationen
Excellent communication skills to translate technical issues into customer-friendly updates.
Ability to handle multiple technical issues efficiently.
Experience in SaaS or software environment is a plus.
Aufgaben
Act as escalation point for unresolved client technical issues.
Coordinate communication between teams for consistent updates.
Maintain and update internal knowledge base and documentation.
Kenntnisse
Strong verbal and written communication skills
Highly organised
Ability to work cross-functionally
Methodical problem-solving
Comfortable documenting processes
Jobbeschreibung
A leading SaaS provider in Manchester is seeking a Technical Support Coordinator to manage client-reported technical issues. This role requires excellent communication skills, a methodical approach to problem-solving, and the ability to document processes clearly. The position offers a starting salary of £26,500 with clear opportunities for career progression in a supportive environment. Candidates should be organized and confident in working with cross-functional teams.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.