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CX Content Lead — Hybrid, Shape Digital Experience
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CX Content Lead — Hybrid, Shape Digital Experience
Résumé du poste
A leading water utility company in the UK seeks a CX Content Lead to shape their digital customer experience. You will manage a team of content designers, develop customer-centric content strategies, and work in an Agile environment to enhance online presence. Offering a competitive salary and flexible working arrangements, this role is ideal for an experienced content leader who thrives on making a measurable impact.
Prestations
Qualifications
- Significant experience in content design, content strategy, or UX writing.
- Excellent people management skills with a focus on user-centered design.
- Deep expertise in content management systems and digital tooling.
- Strong Agile delivery experience within multidisciplinary teams.
Responsabilités
- Manage and develop a diverse team of content designers and editors.
- Embed Agile ways of working and collaborate with cross-functional teams.
- Define and drive a clear, customer-centric content strategy.
- Lead content audits and optimize discoverability and customer satisfaction.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.