CX Content Lead — Hybrid, Shape Digital Experience

Thames Water Utilities Limited; Reading; Hybrid; GBP 62,000 - 70,000; Full time

Job summary

A leading water utility company in the UK seeks a CX Content Lead to shape their digital customer experience. You will manage a team of content designers, develop customer-centric content strategies, and work in an Agile environment to enhance online presence. Offering a competitive salary and flexible working arrangements, this role is ideal for an experienced content leader who thrives on making a measurable impact.

Benefits

Competitive salary

26 days holiday

Performance-related pay

Pension Scheme

Private Medical Health Care

Health and wellbeing benefits

Qualifications

• Significant experience in content design, content strategy, or UX writing.
• Excellent people management skills with a focus on user-centered design.
• Deep expertise in content management systems and digital tooling.
• Strong Agile delivery experience within multidisciplinary teams.

Responsibilities

• Manage and develop a diverse team of content designers and editors.
• Embed Agile ways of working and collaborate with cross-functional teams.
• Define and drive a clear, customer-centric content strategy.
• Lead content audits and optimize discoverability and customer satisfaction.

Skills

Content design

People management

Agile delivery

Google Analytics

UX writing

Accessibility principles

Tools

Google Analytics

CMS tooling

Heat mapping tools

Job description

A leading water utility company in the UK seeks a CX Content Lead to shape their digital customer experience. You will manage a team of content designers, develop customer-centric content strategies, and work in an Agile environment to enhance online presence. Offering a competitive salary and flexible working arrangements, this role is ideal for an experienced content leader who thrives on making a measurable impact.