User Researcher jobs in United Kingdom
Experience and Innovation Manager
Job summary
A prestigious catering company in Slough is seeking an Experience and Innovation Manager to enhance guest experiences at a banking firm. Responsibilities include delivering top-tier service, developing marketing strategies, sourcing new products, and managing client reports. Ideal candidates will possess excellent communication skills, creativity, and strong IT abilities. This role offers a salary of £40,000 and various employee benefits including training opportunities and private medical eligibility.
Benefits
Qualifications
- Must enjoy working with stakeholders and clients.
- Quality focused with an eye for premium experience.
- Must be well-organized and thorough under pressure.
Responsibilities
- Enhance guest experience through 5-star service delivery.
- Develop and implement marketing tools for customer engagement.
- Source new retail products and well-being trends.
- Manage client reporting and monitor service delivery standards.
- Support stakeholders with bespoke events and creative ideas.
Skills
Social network you want to login/join with:
col-narrow-left
Vacherin
slough, United Kingdom
Other
-
Yes
col-narrow-right
3
26.08.2025
10.10.2025
col-wide
Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.
Location: EC2V 5DD
Working Pattern: Monday - Friday 40 hours per week
Rate of Pay: £40,000 per annum
Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation
Key Responsibilities:
- Delivery a 5-star client experience service – Ensure best in class guest experience service delivery whiles developing and implementing protocols of consistent improvements within the hospitality client suite
- Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool – to encourage consistent engagement with our customers.
- Sourcing new ‘retail’ products – Ensuring our client is informed on new confectionary/retail products for addition to our current range
- Sourcing new trends of Well Being activities and products – Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range
- Sourcing and negotiating with external ‘pop up’ suppliers – Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter ‘pop ups’ and themed events. Facilitate the logistics involved in engaging with agreed suppliers their services
- Client Reporting – Regularly (frequency to be agreed) update the General Manager on new high end London restaurants and ‘High Street’ openings. Report on food trends and highlight potential new services that could be operated at on site
- Events – To support stakeholders with internal/external bespoke events as requirement with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
- ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance
- Standards – To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded.
- Trade Shows – To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
- Administration - To assist in any other activity to support business development and service enhancement.
- Communication:
- To ensure all internal and external communication is professionally presented.
- Communicate effectively with all stakeholder, EA and PA’s, members of the Vacherin and Workplace teams as appropriate.
- To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions
Our Idea Candidate:
• Excellent communication skills.
• Self-motivated and capable of using own initiative.
• Creative and innovative with the ability to encourage ideas from stakeholders and the team.
• Strong IT skills - preferably with experience of design software.
• Flexibility and quick thinking
• To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.
• The ability to negotiate financial agreements with external suppliers.
• Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.
• To be well-organised and thorough, even when under pressure.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
