User Experience jobs in United Kingdom

A Head of Technology Solutions is required on a permanent basis for a national charity based in London offering a competitive salary of £84,450 per year on a hybrid working basis.

The organisation require a leader to shape the direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role.

The Head of Technology Solutions will lead the end-to-end design, development of the charity’s digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity’s strategic priorities, and support the delivery of meaningful experiences for staff, volunteers and members.

1. Solution architecture leadership: Lead the design of solution architecture for scalable, secure and user-centred technology solutions based on reusable architecture and design patterns aligned with enterprise standards and organisation objectives.
2. Solution development: Oversee development and testing processes across the charity’s digital and technology platforms using agile and iterative methodologies.
3. Performance management: Manage the solution team and all internal and external development resources, ensuring high‑quality performance, and maintainable design standard and codebases.
4. Solution design: Oversee user research and UX design practices to improve service design and ensure accessibility and positive user experiences across all technology touchpoints.
5. Business analysis: Oversee translation of business needs into clear technical requirements through business analysis.
6. Solution delivery: Working closely with the Head of Technology Operations and Delivery, ensure a collaborative development culture that enables rapid and secure product delivery through clear DevOps practices including CI/CD pipelines, testing automation and release management.
7. Platform performance: Providing third line support services to manage technical debt and ensure systems evolve in line with best practice and innovation.
8. People and capability development: Lead a collaborative and skilled, multidisciplinary team with a focus on continuous learning, diversity, and inclusive leadership.
9. Standards and compliance: Ensure all technology products meet accessibility, security and data privacy standards.
10. Stakeholder management: Build and maintain strong relationships with internal teams and third‑party development partners.
11. Technical standards: Lead the Technical Design Authority to ensure all solutions conform to best practices and enterprise standards.
12. Technology roadmap: Maintain a technology roadmap that reflects innovation, system consolidation, and platform lifecycle, and encourage the use of emerging technologies (e.g., AI, automation) to enhance organisational capability.

If you have the above experience, ideally gained within the Public and Not for Profit sectors, please send a tailored CV with your application.