UCD&D Domain Expert

Methods Business and Digital Technology; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading IT services consultancy in the UK is seeking a User Centered Design & Delivery Expert. In this pivotal role, you will shape client engagement and deliver high-impact marketing content. Collaboration with delivery, sales, and marketing teams is essential to develop compelling narratives. The ideal candidate will have strong Agile delivery experience and a senior presence in client interactions. You will also mentor specialists and drive service evolution aligned with market trends.

Benefits

25 days annual leave plus bank holidays

Flexible working options

Private medical insurance

Discretionary company bonus

Pension scheme with employer contribution

Employee assistance programme

Paid volunteering days

Qualifications

• Relevant delivery experience to interact effectively with clients.
• Expertise in Agile methodologies and service design.
• Ability to mentor and develop technical skills in teams.

Responsibilities

• Provide technical leadership and delivery assurance on client assignments.
• Develop project strategies and operating models.
• Design and facilitate client workshops for vision-setting.
• Shape pre-sales engagements and client conversations.
• Mentor Specialists and enhance team capability.

Skills

Agile Project Delivery

User Research

E2E Service Design

Interaction Design (UX/UI)

Usability Testing

Content Design

Accessibility Compliance (WCAG)

Job description

About Methods:

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specializing in engineering and IT services.

Domain Expert Role Overview

As a User Centered Design & Delivery Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre-sales activity, thought leadership, and high-impact marketing content.

You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome-focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers.

You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence.

As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods’ strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership.

In addition, you will contribute to specialist client assignments, support pre-sales and bid activities, and help shape new and existing service propositions.

Methods is appointing seven Domain Experts, each matched to a core strategic offering.

• Client-Side Transformation Partner
• User-Centred Design & Delivery
• Cloud Transformation & Modernisation
• Data Intelligence & Applied AI
• IT Operations & Service Excellence
• Enterprise Platform Adoption & Value Realisation
• Cyber Resilience

These experts will be the thought leaders and subject-matter authorities for their domains, shaping propositions, guiding client delivery, and strengthening Methods’ position in the market.

Key Responsibilities and Experience

Responsibilities

Project Expertise

• Provide expert consultancy, technical leadership, and delivery assurance across client assignments.
• Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews.
• Develop strategies, operating models, transformation roadmaps, and business cases.
• Design and facilitate client workshops, including vision-setting, prioritisation, and technical decision-making.
• Offer hands‑on delivery support as an interim lead or specialist where required.
• Support implementation of the skills matrix and deliver project‑specific training to uplift team capability.
• Participate in programme governance, risk assessment, and quality assurance for major initiatives.

Pre‑Sales

• Shape early client conversations, understand challenges, and define clear, compelling responses.
• Lead scoping activities and host client workshops to refine requirements and solution options.
• Develop high‑quality proposals, presentations, and capability statements for bids and frameworks.
• Support Sales and Bid Teams with subject‑matter expertise and strategic narrative development.
• Contribute to account planning, pipeline development, and identification of future market opportunities.
• Provide insight on competitive positioning, market trends, and emerging client needs.

Service Offerings

• Work with Competency Centre leadership to develop, refine, and evolve service propositions.
• Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends.
• Build and maintain partnerships with external organisations to strengthen service capability.
• Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly.

Training & Community

• Mentor and support Specialists, providing technical guidance and career development.
• Produce training materials and deliver capability‑building courses aligned to domain expertise.
• Continue developing your own skills in line with Competency Centre objectives.
• Lead an active professional community by organising events, sharing insights, and promoting collaboration.
• Participate in the recruitment of Specialists, including conducting technical interviews.

External Communication

• Represent Methods through thought leadership, attending events, speaking engagements, and external forums.
• Produce high‑quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise.
• Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods’ value.
• Ensure domain‑specific messaging is clear, consistent, and aligned with corporate priorities.

Key Experience

To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include the following areas for your domain.

• Agile Project Delivery (Discovery, Alpha, Beta & Live)
• Product Vision & Strategy
• Outcome & KPI definitions
• Inclusive & Ethical User Research
• E2E Service Design & Journey Mapping
• Interaction & Visual Design (UX/UI)
• Prototyping & Usability Testing
• Agile Software Development (frontend, backend, and full‑stack)
• Content Design & Information Architecture
• Accessibility Auditing & Compliance (WCAG / Service Standards)
• Continuous Improvement & Service Optimisation
• Capability Uplift & DesignOps Enablement
• Benefits‑led portfolio management
• Change readiness and engagement

Why you’ll love this role

You will love the role if you want to make a real impact while growing your career in a supportive, forward‑thinking organisation. Methods combines the agility of a consultancy with the purpose of public‑sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought‑provoking leadership
• A supportive and collaborative environment

Development

A management development programme, and training

Wellness

24/7 confidential employee assistance programme

Flexible Working

including home working and part time

Social

office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off

25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering

2 paid days per year to volunteer in our local communities or within a charity organisation

Pension

Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus

based on company and individual performance

Life Assurance

of 4 times base salary

Private Medical Insurance

which is non‑contributory (spouse and dependants included)

Worldwide Travel Insurance

which is non‑contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel

season ticket loan, cycle to work scheme

For a full list of benefits please visit our website www.methods.co.uk/careers/benefits